Responsibility of the Utility Billing Clerk
The city of Early Utility Billing Clerk is responsible for managing and processing utility bills for residential and commercial properties. Their duties typically include:
- Billing and Invoicing: Generates and issues utility bills to customers based on usage data, ensuring accuracy in calculations and billing rates.
- Data Management: Maintain and update customer accounts, including information such as addresses, payment history, and usage records.
- Customer Service: Handle inquiries from customers regarding their bills, payments, or service issues. Provide explanations and resolve disputes as needed.
- Payment Processing: Process payments, including cash, checks, and electronic transactions.
- Record Keeping: Maintain accurate and detailed records of billing transactions, adjustments, and account changes. Ensure compliance with regulatory and company policies.
- Reporting: Generate reports on billing activity, revenue, and account status for internal use or for management review.
- System Maintenance: Operate and troubleshoot billing software and systems. Work with IT or software vendors to address technical issues or updates.
- Compliance: Ensure that billing practices adhere to legal and regulatory standards, including those related to customer privacy and data protection.
Overall, the utility billing clerk plays a crucial role in ensuring that customers are accurately billed for their utility usage and that any issues related to billing are promptly addressed.